Privacy Policy

What we collect

When you submit an enquiry through this website, we collect only what you type into the form:

• Your name
• Your business name
• Your email address
• Your phone number
• Your suburb or town
• The details of your enquiry, including any services you select

Information we collect when we do work for you

If you engage us, we also record the information needed to carry out and document the work. That typically includes your site address, contact details for site access, and details of the equipment we test such as its description, location, asset number, test results and next test date.

This equipment information is what makes up your register and report. We keep it so that we can provide your compliance records, remind you when testing falls due, and refer back to previous results.

Why we collect it

We use your personal information to:

• Respond to your enquiry and provide a quote
• Arrange and carry out testing at your site
• Produce your equipment register, reports and tags
• Remind you when your next test is due
• Invoice you and keep our own business records
• Answer questions about work we have previously done

How enquiries reach us

Enquiries submitted through this website are sent directly to our business email address. They are not stored in a database on this website, and they are not passed to any third-party marketing platform.

The form includes basic automated checks to reduce spam. These look at how the form was completed rather than who completed it, and they do not build a profile of you.

Cookies and analytics

This website does not use advertising cookies, tracking pixels or third-party analytics. We do not build profiles of visitors and we do not sell or share visitor data.

Our hosting provider may keep standard server logs, such as IP addresses and requested pages, for security and reliability purposes. That is ordinary infrastructure logging rather than marketing tracking.

Who we share it with

We do not sell your personal information, and we do not share it for marketing.

We only disclose it where it is necessary to do the work or run the business. That may include our email and hosting providers, our accountant or bookkeeper, and an appropriately licensed electrician where a repair or installation needs to be referred on. Where the law requires us to disclose information, we will.

How we keep it safe

We keep your information only as long as we need it for the purposes above or for as long as our record-keeping and tax obligations require.

Access is limited to the people who need it to do the work. Our systems are password protected and kept up to date. No method of transmission or storage is completely secure, so while we take reasonable steps to protect your information we cannot guarantee absolute security.

Accessing or correcting your information

You can ask us what personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it where we are not required to keep it. Just get in touch using the details below and we will help you sort it out.

We will not charge you for making a request, and we will respond within a reasonable time.

Making a complaint

If you think we have mishandled your personal information, please contact us first. We would rather hear about it and fix it.

If you are not satisfied with how we have handled your complaint, you can raise it with the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time as our business or this website changes. The date at the top of this page shows when it was last reviewed.